Peter Drucker, Management Guru quoted that “The most important thing in communication is hearing what isn’t said”. This quote is relevant to Human Resource field because of the following reasons:
- Human Resource is all about people management and the key to people management is effective communication.
- Human Resource personnel are responsible for recruiting the right people at the right time and communication plays a key role in this critical process.
- Improving the working environment requires constant feedback from employees hence listening aka communication is essential requirement for a HR profile.
- Engaging and keeping employees happy is the key to a performing organization and the engagement process is all about communication.
Having said this, a quick study of HR courses offered by majority of the Institutes across India shows that ‘Business Communication’ or ‘Managerial Communication’ is not a part of the course curriculum. While core subjects like Strategic Human Resource Management, Performance Management, Recruitment, Payroll management etc form the crux of the HR programme, communication should also be a part of the core curriculum.
Communication - the key to being an effective HR manager
Real life instances, where HR can go wrong in communication
- Employee walks upto HR manager looking to address grievances and gets a nod instead of a redressal discussion.
- HR manager accepts the exit interview form without discussing the reasons for an employee’s decision to leave the organization.
- Recruiting the right candidate goes amiss because the HR manager loses an opportunity to explain the benefits of working at his/her organization.
There are various other instances where the role of human resource personnel goes haywire because of lack of proper communication.
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