I recently came across an article in Forbes that carries the statement of a Business Leader on her secret to success. She says that 'Management is only 10% work and 90% people’.
That got me thinking as to what is needed for people management? Would the intellectual quotient offered by an MBA degree suffice? Would students need more than the techniques and principles taught in class to deal with people? The obvious answer is YES and I would like to explain the same by citing some of my workplace experiences.
In my 13 years of work experience, sometimes I used to have heated conversations with my colleagues and superiors. Often times I have seen that if I manage to take a calm stance irrespective of the other person’s emotional state, it helps in resolving conflicts and turning around the meeting discussion in a positive way. If I get agitated, then the whole discussion has an emotional effect on me and other team members and it is unproductive at the end of the day.
Then there are these times when I have had to use discernment as to whether I need to show hard love or soft love towards my colleagues/team members.
What is hard love?
According to Wikipedia ‘It is an expression used when someone treats another person harshly or sternly with the intent to help them in the long run’.
What is soft love?
Immaterial of another person’s behavior, one is able to show love and concern towards them.
Why do I need to use discernment between the above mentioned types of love? Well people management requires that one understands the nature of each team member and knows who would respond to hard love and who would respond to soft love. The end objective for both is to get work done by managing people.
The above examples show that knowing how to manage one’s emotions and other’s emotions is required for PEOPLE MANAGEMENT.
Hence MBA degrees cannot just nurture IQ in their students whilst students are left to themselves to figure out how to nurture their EQ. Majority of the B-schools are currently producing High IQ, Low EQ students and this has to change immediately. Immaterial of the kind of manager B-schools produce, they would need to teach students to handle their emotions first in order to effectively manage people.
The MCMBA programme at Regenesys focusses on nurturing the IQ, EQ and SQ of a student. To know more, you can write to me at email@example.com (Prof.Sandya Jadhav, Senior Faculty, Regenesys Institute of Management)